Delivery Guarantee
"Important"
We are back to Shipping as normal.
All Frags & Mini colonies are dispatched on Tuesday for delivery Wednesday by Royal Mail Next Day Special Delivery.
Please contact us for any other arrangements prior to purchase.
Orders must be placed by 6.00pm Monday of that week.
A Mobile number must be left with the order to enable us to confirm delivery. Failure to do so will delay delivery
Colonies are collection only.
Trade boxes and Full SPS colonies are Same day dispatched and delivered by hand. therefore there could be a 3 to 4 week delay depending on order location. these are restricted to uk mainland and no higher than Leeds area. Please contact us before purchasing.
We are are extremely confident in the quality of all our livestock we send out, that have been kept in optimum conditions and combined with our shipping methods, are able to offer a Live Arrival Guarantee.
Faversham Marines DOA reporting policy.
In the rare event of a DOA or delay in shipping you must follow the following to qualify our Live Arrival Guarantee,
"telephone message" us on 07765864335 within 2 hours of signing for delivery, to inform us of the matter.
Also, you will also be required to provide photographic evidence of the marine life in its original bag, and in the aquarium after acclimatization. (Photographs taken of the marine life not in water, will not be accepted, as some marine life can look distorted/dead out of water). Without clear photographic evidence we are unable to process a claim.
• All photographs need to be clear and not distorted. Taking care not to saturate the pictures with blue light. Photographs that do not clearly show their subject will be unable to be accepted as evidence.
• Failure to be present to sign for your parcel on the first delivery attempt will void all claims. Failure to follow Faversham Marines specified DOA reporting procedure will also void any claims.
• On satisfactory evidence that the marine life is DOA a Full refund or replacements sent. DOA's maybe requested to be returned dry.
Please follow our recommended acclimatization Procedures below to ensure your new marine life adjusts to your system with the least possible stress.
Faversham Marines acclimatization proceedure.
Acclimatising your new corals is a vital process to ensure they survive and thrive in your system. People use many different methods but most of them are very similar, below is our preferred choice:
1. Unpack coral carefully from box and keep it in the polythene bag or container that it was shipped in.
2. Float the bag or container in your sump area or main tank for around 20 minutes, this will equalize the temperature of the water in the bag to that of the system it is going to be placed.
3. Open the bag or place coral with shipping water into another small container
4. Using a piece of airline or similar with an air control valve attached, start a siphon from the main system and drip water slowly from there into the bag/container housing the new coral keeping the water temperature stable . several drips per second. Once the bag/container is near full then discard some of the water and continue the process (never put any of the shipping water into your system). This process should continue for approximately 1.5 to 2 hours to ensure the new coral is fully acclimatized to its new water parameters.
5. Now it is time to remove the coral from bag/container and carefully place it in your tank somewhere near the bottom. Leave it there and raise it slowly over a period of days so as it can adjust to the different lighting on your tank.
This careful process is vital to ensuring your coral or any other livestock's long term success.
